We at Anaaha.com aim to deliver your order as per timelines committed to you. In this practice of delivering the best, every product goes through a rigorous quality check and is then delivered to you.
- For EXPRESS Product/s - The order is shipped directly from our warehouse within 24/48 hours after the order confirmation. During special events like Sales & shopping festivals we dispatch products within 2-3 days.
- For NON-EXPRESS Product/s - Our products are sourced from different locations across India to meet your shopping requirements and thus promise to deliver your pick within 7-14 days business days, depending upon your location.
- For International Sales - Believe us...it wasn't easy picking this up and we still promise to deliver your product within 21 days. We assure you that your purchase will be worth the wait.
Despite our best efforts and those of our courier partners, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service, anaaha.com promises to do its best to find the causes and resolve the problem in a timely manner.
At Anaaha we understand . However you need not lose heart if you do not like the fit, color or design. We at Anaaha offer you best discounts for products especially brought for you from all over the world thus request you to activate returns within 7 days of delivery.
- You can call us or e-mail us within 7 days from date of delivery
- Please mention Order number in subject line to help us quickly process your returns and ensure that the returned merchandize is unused, unworn, unwashed, undamaged and in saleable condition.
- Request you to cooperate and maintain the original packaging of return items including original tags, shoeboxes and dust-bags.
- Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
- Once your return has been authorized, please refer to the link in our email for the return shipping label which is mandatory and should be pasted on every single return packet.
- For all self-shipped returns, please ensure that your shipment reaches our warehouse within 10 days from date of raising the return request.
Following product categories fall under "No Return/Exchange"; unless there is an inherent damage/quality issue at the time of delivery due to amiss from our vendor's side.
- Fragrances & Cosmetics,
- Handbags & Wallets
- Home Décor
- Home Linen.
As you will appreciate that lingerie, swimwearand intimate wear involve hygiene concern, the same shall not be considered for return as well.
All sizing issue returns are refunded as store credits, which can be redeemed by you on any of the categories showcased on the website, within a span of one year.
Your refund amount only includes price of items of the returns accepted post validation by our quality team.
Your refund amount will not include any shipping charges or for/against any promotional vouchers used at the time of order.
Our customer care team is happy to assist you anytime and can be reached on +91 9833681762 or via email at firstname.lastname@example.org
- If on a rare chance you receive any damaged/defective product please send an email at email@example.com within 24 hours of delivery, along with photographs and our customer care team will assist you accordingly.
- Your returns must reach our Return Cell with original tags; else you will not be eligible for refunds.
- Your returns not validated by our Quality team will be shipped back to you on to pay basis as per your request received via email/phone